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About HCM

Complaints or Concerns



At Hill Country Memorial we want your feedback, and we endeavor to continually improve for patients and the community. If your experience is less than remarkable, we welcome the opportunity to help you. If you have any concerns regarding your rights or safety during your stay, please call Hill Country Memorial's Director of Patient Experience Holly Schmidt at (830) 997-1291. If your concern or issue occurs outside of regular business hours, you may ask to speak with the HCM administrator on call, or you may also call the Hill Country Memorial Complaint/Improvement hotline at (830) 990-8776.

If you feel we have not addressed your concerns to your satisfaction, please contact :

Health Facility Compliance Group (MC 1979)

Texas Department of State Health Services

P.O. Box 149347
Austin, Texas 78714
Tel: (888) 963-7111, ext 2150
Tel: (512) 776-2150
TDD: (800) 735-2989
Fax: (512) 834-6653
Email: hfc.complaints@dshs.state.tx.us

Or

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Blvd.
Oakbrook Terrace, IL 60181
8:30 a.m. to 5 p.m. Central Time, weekdays
Tel: (800) 994-6610
Fax: (630) 792-5636

Or

KePro, Rock Run Center (Beneficiaryand Family-Centered Care) (BFCC QIO)

5700 Lombardo Center, Suite 100
Seven Hills, OH 44131
(888) 430-9504