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Patient & Visitor Information

Inpatient Stay

The following information will help prepare you and your family for your stay:

About your Room

During your stay at HCM, all of the amenities in your room are included in the daily price of your room, including nursing care, food, telephone, television and the weekly paper.

Room Temperature

Each room is equipped with a thermostat which allows some variation in the room temperature. Don’t hesitate to call the nurse if you find the temperature uncomfortable.


All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. For safty, patients are not permitted to administer their own drugs or to keep personal medications at their bedside unless specifically ordered by their physician.

Telephone Service

All patient rooms are equipped with telephones. All long-distance calls must be made through the hospital operator. Dial 0 for assistance. If a member of your family or friend needs to contact you, please have them call 830-997-4353 and reference your name, and they will be connected to your room. Ask your nurse for the direct phone number to your room. We request that incoming phone calls be received between the hours of 6 a.m. and 9 p.m. to allow for maximum rest and recuperation for the patient.

Calling the Nurse

A button for calling the nurse is found on the hand-held control attached to your bed. When this button is pushed, it alerts the nurse that you need assistance. A light above your door will then flash, and a staff member will respond as soon as possible.

Rapid Response

If you notice that your friend or loved-one is unresponsive, dial 1200 on your phone.

Mobile Phones

Mobile phones may be used throughout the hospital with the exception of ICU rooms when the patient is on a ventilator (breathing machine). No photography, including mobile phone photography, is allowed in the hospital because of privacy and security guidelines.

Wireless Internet Connection

A wireless local area network is available. If you have any questions, please contact our information technology department by dialing (830) 990-6645.

Medical Records

Patients may request a copy of their complete medical record. An authorization form must be signed by the patient or a personal representative before records will be released. The medical record department will complete the chart in 30 days or less, and HCM policy requires that a chart be complete before it is released.

Case Management / Social Services

A case manager or social worker is available to assist patients and their families before, during and after hospitalization. Services include referrals to necessary resources, such as home health and hospice care, nursing home placement, substance abuse counseling, medical equipment needs, protective services/counseling, as well as advising you on other community services or governmental agencies. Call (830) 997-1380 to speak to a case manger.

Volunteer Services

The HCM Auxiliary is a hospital organization comprised of community volunteers which has been offering important patient care services since the hospital opened in 1971. They receive extensive training for their roles, and they closely comply with confidentiality rules. Auxilians strive to ensure your comfort during your stay, and they provide you with surgical pillows, as well as teddy bears for children. They have purchased much of the artwork you see decorating the hospital corridors. They also purchase special equipment for the hospital and sponsor scholarships each year for employees wanting to continue their education in a medical field. The Auxiliary maintains a memorial fund and accepts donations which are tax deductible.

Pastoral Care Services

Pastoral care is available to patients and their families 24 hours a day, seven days a week. Hill Country Memorial has a chaplain available, trained to meet the spiritual needs of patients and families. The chaplain maintains normal office hours during the week and visits the nursing units on a regular basis. If you would like to see a chaplain, please ask your caregiver, or you may contact a chaplain directly at extension 6125. Pastoral Care is available after normal business hours if needed. The nursing staff will page the chaplain on call. All pastoral services at Hill Country Memorial are ecumenical in nature (an approach aimed at unity and cooperation among diverse religions).

Food and Nutrition Services

Patient Meals:

All menus are prepared under the direction of your doctor and a registered dietitian to ensure nutritious and delicious meals suitable for each patient case. With physician approval, patients may select meals from menus distributed in the afternoon for the next day. For questions or concerns about your diet, you can call the dietitian at extension 1286 or call your doctor.

Guest Meals:

For caregivers who are instrumental in the care of a patient, a complimentary Caregiver meal will be delivered to the patient room. Guests may eat in the Oak Tree Cafe' on the first floor or request delivery of a tray to a patient room by notifying a nurse or calling extension 1286.

The Oak Tree Cafe`
Location: First Floor
Dining room hours:
Hot Breakfast Served: 7 a.m. - 9 a.m.
Hot Lunch Served: 11 a.m. - 1:30 p.m.
Grab-n-Go snacks & meals: 7:00 a.m. - 6:00 p.m.

Hot Meals Served: 10 a.m. - 1 p.m.
Grab-n-Go snacks & meals: 10 a.m. - 2 p.m.

Advance Directives

Texas law allows you to make an advance directive concerning your medical care. That is, you may make your wishes concerning your medical treatment known before you actually need such care. This legislation is known as the Advance Directives Act. If you would like more information, please contact the chaplain at 6125.

Texas Directive to Physicians and Family or Surrogates

In the presence of two qualified witnesses, you may sign a Directive to Physicians concerning your care if you are at least 18 years old, of sound mind and acting of your own free will. The directive allows you to instruct your physician not to use artificial methods to prolong the process of dying if you are terminally ill or have an irreversible condition. The directive will not become effective until you have been diagnosed and certified in writing by your physician that you have a terminal or irreversible condition.

Hospital Policies for Implementing Patient's Rights

Formal policies have been adopted to assure that your rights to make medical treatment decisions will be honored to the extent permitted by law. This hospital has adopted policies relating to informed consent, implementation of Directives to Physicians and implementation of treatment decisions made by agents appointed under a Medical Power of Attorney. If you desire further information about any of these policies, you may contact your nurse or physician.

Mail, Flowers, Newspaper

Hospital Auxiliary volunteers will deliver items to your room on a daily basis. The weekly newspaper will be delivered on Wednesdays.

Lost and Found

Report lost items to your nurse. Hill Country Memorial Hospital cannot assume liability for your valuables such as money, jewelry, electronic devices, dentures, glasses, hearing aids or personal papers. Please give items not needed while you are hospitalized to relatives for safekeeping, or deposit them in the hospital safe.


Hill Country Memorial Hospital is a tobacco-free environment. This policy has been established for the safety and well-being of all patients, guests, business associates and employees. Tobacco use is not permitted inside the hospital facilities, or on hospital property.