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Patient & Visitor Information

Outpatient Visit

Having your procedure at the hospital and spending the night at your residence

Please read the following information to prepare for your outpatient visit.


All medications you take while in the hospital are prescribed by your doctor, dispensed by the hospital pharmacy and administered by a nurse. Patients are not permitted to administer their own drugs or to keep personal medications at their bedside unless specifically ordered by their physician.

Telephone service

All patient rooms are equipped with telephones. All long-distance calls must be made through the hospital operator. Dial 0 for assistance. If a member of your family or friend needs to contact you, please have them call 830-997-4353 and reference your name, and they will be connected to your room. Ask your nurse for the direct phone number to your room. We request that incoming phone calls be received between the hours of 6 a.m. and 9 p.m. to allow for maximum rest and recuperation for the patient.

Medical Records

Patients may request a copy of their complete medical record. An authorization form must be signed by the patient or a personal representative before records will be released. The medical record department will complete the chart in 30 days or less. Hospital policy also states that a chart must be complete before it is released.

Mobile Phones

Mobile phones may be used throughout the hospital with the exception of ICU rooms when the patient is on a ventilator (breathing machine). No photography, including mobile phone photography, is allowed in the hospital because of privacy and security guidelines.

Case Management / Social Services

A case manager or social worker is available to assist patients and their families before, during and after hospitalization. Services include referrals to necessary resources, such as home health and hospice care, nursing home placement, substance abuse counseling, medical equipment needs, protective services/counseling, as well as advising you on other community services or governmental agencies. Call a case manager at (830) 997-1380.

Volunteer Services

HCM hospital volunteers are members of the Auxiliary, and Auxilians have been offering important patient care services since the hospital opened in 1971. They receive extensive training for their roles, and they are held accountable to rules of confidentiality. Auxilians strive to ensure your comfort during your stay. They provide you with surgical pillows, as well as teddy bears for children. They have purchased much of the artwork you see decorating the hospital corridors. They also purchase special equipment for the hospital and sponsor several scholarships each year for those wanting to continue their education in a medical field. The Auxiliary maintains a memorial fund and accepts donations which are tax deductible.

Pastoral Care Services

Pastoral care is available to patients and their families 24 hours a day, seven days a week. HCM has a chaplain available, trained to meet the spiritual needs of patients and families. The chaplain maintains normal office hours during the week and visits the nursing units on a regular basis. If you would like to see a chaplain, please ask your caregiver, or you may contact a chaplain directly at extension 6125. Pastoral Care is available after normal business hours if needed. The nursing staff will page the chaplain on call. All pastoral services at Hill Country Memorial Hospital are ecumenical in nature.

Food and Nutrition Services

Patient Meals:

All menus are prepared under the direction of your doctor and a registered dietitian to ensure nutritious and delicious meals suitable for each patient case. With physician approval, patients may select meals from menus distributed in the afternoon for the next day. For questions or concerns about your diet, you can call the dietitian at extension 1286 or call your doctor.

Guest Meals:

For caregivers who are instrumental in the care of a patient, a complimentary Caregiver meal will be delivered to the patient room. Guests may eat in the Oak Tree Cafe' on the first floor or request delivery of a tray to a patient room by notifying a nurse or calling extension 1286.

The Oak Tree Cafe`
Location: First Floor
Dining room hours:
Hot Breakfast Served: 7 a.m. - 9 a.m.
Hot Lunch Served: 11 a.m. - 1:30 p.m.
Grab-n-Go snacks & meals: 7:00 a.m. - 6:00 p.m.

Hot Meals Served: 10 a.m. - 1 p.m.
Grab-n-Go snacks & meals: 10 a.m. - 2 p.m.

Outpatient Nutrition Counseling

The HCM Wellness Center offers nutrition and dietary counseling Monday through Friday by appointment. Our registered dietitian works with people on a one-on-one basis according to their needs. Follow-up appointments for special inpatient diet instructions are also available through the Wellness Center. Call 997-1355.

Advance Directives

Texas law allows you to make an advance directive concerning your medical care. That is, you may make your wishes concerning your medical treatment known before you actually need such care. This legislation is known as the Advance Directives Act. If you would like more information, please contact the chaplain at 6125.

Texas Directive to Physicians and Family or Surrogates

Written Directives. In the presence of two qualified witnesses, you may sign a Directive to Physicians concerning your care if you are at least 18 years old, of sound mind and acting of your own free will. The directive allows you to instruct your physician not to use artificial methods to prolong the process of dying if you are terminally ill or have an irreversible condition. The directive will not become effective until you have been diagnosed and certified in writing by your physician that you have a terminal or irreversible condition.

Hospital Policies for Implementing Patient's Rights

Formal policies have been adopted to assure that your rights to make medical treatment decisions will be honored to the extent permitted by law. This hospital has adopted policies relating to informed consent, implementation of Directives to Physicians and implementation of treatment decisions made by agent appointed under a Medical Power of Attorney. If you desire further information about any of these policies, you may contact your nurse or physician.

Lost and Found

Report lost items to your nurse. We will search to find your lost items. Please understand HCM cannot assume liability for your valuables such as money, jewelry, electronic devices, dentures, glasses, hearing aids or personal papers. Please give items not needed while you are hospitalized to relatives for safekeeping, or deposit them in the hospital safe.


Hill Country Memorial is a tobacco-free environment. This policy has been established for the safety and well-being of all patients, guests, business associates and employees. Tobacco use is not permitted inside the hospital facilities, or on hospital property.