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SHPBest

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The SHPBest Superior Performer for Patient Satisfaction designation recognizes home health care agencies with patient satisfaction scores in the top 20 percent in the nation. This recognition shows that Hill Country Memorial Home Care outperformed 80 percent of home health agencies in keeping patients informed and caring for them in a kind, professional way.

In 2018 HCM Home Care was named an SHPBest Superior Performer organization by Strategic Healthcare Programs (SHP), a leading health care data analytics company, for the second consecutive year.

This recognition reflects the HCM Home Care team’s daily commitment to the long-term health of the community and the region.

Hill Country Memorial is the only home health care agency in the Hill Country to be recognized by SHP, and it is one of 23 home health care agencies in Texas to twice earn this designation.

To determine the top organizations, SHP examined publicly available data through Home Health Care Consumer Assessment of Healthcare Providers and Systems surveys, the nationally standardized and publicly reported survey of home health care patients’ perspectives of their skilled home care. The survey includes questions about communication regarding one’s plan of care, pain management, and the care received from the home health agency.

From survey responses, SHP ranked the overall patient satisfaction scores for more than 2,400 US home health agencies in 2017.

The SHPBest recognition program was created in 2016 to acknowledge home health providers that consistently provide high quality service.