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Ratings and Reviews

Outpatient Surgery/Colonoscopy

   5.0 / 5

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   5 / 5

Great

I had my colonoscopy yesterday and after a couple of uncomfortable days of hydration and starvation, I had a wonderful experience with all the staff in the outpatient department. I was treated politely, with dignity, with humor and with nice warm blankets! Who would want anything more? We have had several visits to the ER lately as we age and I can say the same for all the ER staff, they are the greatest! I will continue to be an avid supporter of the HCMH!

Fred · Fredericksburg, TX · Apr 01, 2019     Helpful? Yes · No · Inappropriate

Response from HCM

Dear Fred, I would like you to commend you for being proactive about your health and getting your screenings. Great Job! We know no one wants to come to the hospital, especially the ER. But I am so pleased to hear that you have been treated to a wonderful experience. Your kind words are appreciated and I will pass them along to both departments to share with the teams. Thank you for your continued support, HCM will continue to thrive with the support of community members like you. Sincerely, Jasper
Jasper, Thank you

   5 / 5

I had my 4th (5th?) colonoscopy last week, and the only bad part was at home, the day before, drinking the ten (seemed like) gallons of yuk. Once I arrived at the hospital, everyone was first rate, from the time I came in the front door until I checked out. Nursing staff was very attentive and helpful. Everything was neat and clean, the procedure was on schedule, the doctor and anesthesiologist explained what was going on, and the doctor came to my room afterward and explained what happened and what his findings were. What's not to like?

RBob · Blanco, TX · Nov 12, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Hi, RBob. Thank you for your great reivew. Your kind words will mean so much to our team. Sincerely, Sheila
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   5 / 5

I recently had an Endoscopy done. The nurses were wonderful and very caring. I have been to this hospital many times in the last 15 years and I always get excellent care and if I changed anything it would be having to register every time you have just lab work done. But over all it is a great hospital with experienced and caring people. Those people that complain need to realize that these medical people have a lot to do and learn to be patient. S

Sandy · Fredericksburg, TX · Nov 12, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Hi, Sandy. Thank you so much for great review and kind words. I will pass this on to the Endoscopy director to share with the team. It will mean a lot to them. Sincerely, Sheila
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   5 / 5

Yesterday I had my 4th Colonoscopy at HCM. As always, everyone I met was friendly and truly professional. The care I received was outstanding as always. A special thanks to the Nursing Staff for their compassion and care. They made everything better. Thanks.

skip · fredericksburg, TX · Oct 31, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for your great review and kind words about our team.
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   5 / 5

My procedure went without a hitch. All the staff showed compassion, attention to detail, and professionalism. I knew that I was in good hands.

Caroline49 · Mason, TX · Sep 20, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for your wonderful review and kind words. And thank you for putting your confidence in us.
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   5 / 5

Excellent Care Safe Environment

So pleased with and proud of our local hospital! From the staff who work in admittance to the very professional nurses who prepared me for the procedure to the attentive doctor and anesthetist and nurses assisting in the procedure I say thank you. I felt cared for and safe.

Kathleen · Fredericksburg, TX · Sep 20, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you so much for your great review and kind words. It means so much to our team.
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   5 / 5

Great service friendly people

My wife was in for a hysterectomy this week. The staff, volunteers, Dr’s, and nurses are amazing. Great service and care. We were a little conserned going to a “small” hospital. We are very satisfied and happy with our experience.

Patient0 · Fredricksburg, TX · Sep 20, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for your great review and kind words. We will share them with our team.
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   5 / 5

Why We Live In Fredericksburg

One of the reasons why we chose to retire to Fredericksburg was the HCM’s reputation for excellence. And over the years we’ve been here HCM has proven to us why it earned that reputation. An example is the colonoscopy procedure I had today. Beginning with the volunteers at the door, the admissions office, and through all of the nurses and doctors involved with the procedure, I experienced nothing but kind and compassionate care. HCM and its staff are a treasure to our community.

Paul · Fredericksburg, TX · Jun 04, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Hi Paul, Thank you for taking the time to leave us such a nice review and for your kind words. We will be sure to share them with the HCM team members who cared for you. Please contact HCM’s Patient Experience Director, Holly Schmidt, directly at 830-997-1291 if there were any additional details or individuals involved in your care that you would like to recognize. Thank you for choosing HCM to care for you. Sincerely, Jasper
Jasper, Online Reputation Manager

   5 / 5

Very friendly and efficient staff. Everyone was kind and professional.

I had a colonoscopy at HCM. It was my first time in the Hill Country Memorial Hospital. Everyone was very friendly. The entire staff was efficient, kind, and professional.

Cynthia · Fredricksburg, TX · May 16, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Hi Cynthia, Thank you for taking the time to leave us such a nice review and for your kind words. Please contact HCM’s Patient Experience Director, Holly Schmidt, directly at 830-997-1291 if there were any additional details or individuals involved in your care that you would like to recognize. Thank you for choosing HCM to care for you. Sincerely, Jasper
Jasper, Online Reputation Manager

   5 / 5

From the volunteers to the nurses and the doctor , you could not have more professional and compassionate care anywhere.

Bill · Fredericksburg, TX · Feb 23, 2018     Helpful? Yes · No · Inappropriate

Response from HCM

Hi, Bill. Thank you so much for taking the time to leave your GREAT review. Please feel free to contact us at 830-997-1291 if there were any additional details or individuals involved in your care that you would like to recognize. Thank you again.
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