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Ratings and Reviews

Wellness Center

   4.8 / 5

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   5 / 5

Excellent experience

My son recently started taking swim lessons at the HCM Wellness Center. Everyone has been so friendly and accommodating. His swim instructor is patient and kind. A great experience overall for both mother and child. Fredericksburg is so blessed to have such a nice facility in such a small town.

happymomma · Fredericksburg, TX · Jun 14, 2017     Helpful? Yes · No · Inappropriate

   5 / 5

Great People

Staff was very friendly. It was a pleasant experience. They jumped through hoops to get me in that day.

Willy · Rocksprings, TX · Oct 01, 2015     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you and we hope we'll always jump through hoops to make your experience/stay a remarkable one.
Mark D. Peterson, Director - Patient Experience

   5 / 5

Class instructors are top notch

The class instructors do a great job with diversity in the classes and communicate very well as to mix things up through the week. The entire staff is polite and friendly. The Wellness Center is something that Fredericksburg should be happy and proud to have and support. The evening classes seem to be very well attended which would tell anyone that something is being done very right.

cohorn · FREDERICKSBURG, TX · Aug 28, 2014     Helpful? Yes · No · Inappropriate

Response from HCM

We are very proud of our Wellness Center and we're glad to hear from our guests in their appreciation of our staff as well. Thank you so very much for letting us know we make a difference.
Mark D. Peterson, Director - Patient Experience

   5 / 5

excellent staff at the Wellness Center

The instructors at the Wellness Center for classes and private training are well prepared and have excellent knowledge of the skills instructed, anatomy used, and potential injury with each skill. They take special effort in preparing for class with the skills changing to provide needed challenges, the music selected, the equipment used, and the information shared. HCM should be very proud of the staff at the Wellness Center. They are all friendly and willing to help in any way. They are excellent instructor who make working out there a pleasure

marm · Fredericksburg, TX · Aug 15, 2014     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you so very much in sharing your experience regarding our Wellness instructors. They are the best of the best, and we really appreciate hearing about them. Thanks again.
Mark D. Peterson, Director - Patient Experience

   5 / 5

Great service, great staff

Having been a member of the HCM Wellness Center for several years now, I can honestly say that the staff continue to maintain a high level of quality service and expertise. This includes front desk folks, instructors and personal trainers. Any issues needing attention are taken seriously and are addressed in a timely manner. All this, in an atmosphere of high energy and inclusiveness for all who come through the doors. What more could you ask for!

texsuze · Fredericksburg, TX · Jul 29, 2014     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for sharing and providing us the feedback that we so want. We do have a great staff of energetic folks. Thanks again.
Mark D. Peterson, Director - Patient Experience

   4 / 5

Air smells of chlorine in pool area

Windows need to be all opened in the morning, as otherwise the chlorine smell is overwhelming and unhealthy. My nose ran for hours after swimming there. Also, why is the dressing room freezing cold? Also a waste of air conditioning.

Bluebell · Fredericksburg, TX · Jun 28, 2014     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for helping us address your concerns and we will pass these along to our Director. Thanks again,
Mark D. Peterson, Director - Patient Experience

   5 / 5

First visit was outstanding

Was greeted warmly (cold front just blew in) by front desk professional, given a grand tour and provided with all information to make an educated decision. I will be signing up today.

Lucky Lindy · Fredericksburg, TX · Nov 06, 2013     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for choosing our Wellness Center for your health programs. We're glad that we could provide educational information to you. Thanks again.
Mark D. Peterson, Director - Patient Experience

   4 / 5

I think that it is fantastic for our Wellness Center to provide a facility for our local swim team, however, I do have some concerns regarding this. The average age of the young ladies that are on the team is approximately 10 years, so neatness and orderliness traits have not been fully developed. Perhaps Coach Carr could request the girls to stack their personal belongings in such a way that the other women using the locker room will have room for their belongings. And, as impossible as it might be, it would be great if there was at least one area that was left "dry", so that we could change clothes without getting everything wet. Love, love love the water aerobics classes!!!

"Wet" customer · Fredericskburg, TX · Sep 30, 2013     Helpful? Yes · No · Inappropriate

Response from HCM

Thanks for sharing your experience with us regarding the Wellness Ctr. We've notified our Wellness Director to look into your concerns. We do appreciate hearing about any improvements to make us better. Thanks again.
Mark D. Peterson, Director - Patient Experience

   3 / 5

Poor condition of locker room!

Would someone PLEASE take an interest in the deplorable condition of the Wellness Center pool Men's locker room? I've complained to staff until I'm blue in the face. You guys need me to buy you some new shower curtains or a few S/S shower hooks to hold up the torn curtains? Be happy to. Rusted hardware and paint peeling is just part of the problem. Place looks downright unsanitary. Surely not becoming of a fine city like Fredericksburg or the Foundation. Another beef which is a statement about the care - hair dryer was pulled a month ago with no attempt at replacement, just lip service and a deflection - "the other locker room has one".. Please, just clean up the pool locker room! Having said that, staff, overall facility and equipment condition are excellent. Thanks

Nick · Fredericksburg, TX · Sep 12, 2013     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for letting us know of those areas we need to address. We will ask the Director to pursue possible corrections.
Mark D. Peterson, Director - Patient Experience

   5 / 5

A luxury in our town.

I can't give all the credit for my recovery to the wellness center, but would like to let them know how big a roll they played. Thanks to all the staff for helping and pushing me to be a healthier stronger, better person. The facility is very easy to use and I especially enjoy the pool. I can come in anytime to swim and that is the best because my schedule is never the same. The different range of personalities of the staff is nice also. Some are easy going and some are very intense, but make no mistake they are there for you. They will drop everything to help and thats a rare thing these days. I can't imagine what kind of health I would have without the WC. I would like to see more money given to them for repair,upgrades and expansion. New equipment is always a motivation.

Michael · Fredericksburg, TX · Aug 11, 2013     Helpful? Yes · No · Inappropriate

Response from HCM

Thank you for telling and sharing your experience. We very much appreciate hearing from our guests and patients as to how well all went. Thanks again.
Mark D. Peterson, Director - Customer Experience